Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your payment is confirmed, you will receive a pdf which contains download link with an instruction to download the ordered product.
- Click on My Account icon in the homepage.
- Click Register
- Enter your email address and password.
This is an Digital product which you can download instantly so, no physical product will be shipped.
You Can check the status of your order by following steps.
- Login to your account.
- click My Accounts.
- Click orders.
Now you can get the status of your order.
No we wont have your credit card information.
All your payment will safe and secure.
Taxes are included in product price and no additional charges will be applied.
Digital Products are available once payment is made and no physical products will be shipped.
If you need to return an item
Returns and Refunds
You can Check our Return/Refund Policy Here
You can escalate to us through customer support. our customer support team will review and confirm.
If you receive the wrong item. you will eligible for refund and per refund policy you will get the refund within the days specified in refund policy.
You can write an email to our customer support team. our team will respond and resolve your issue.
We are providing an email support. so whatever issue you have regarding your orders or if you need any clarification on specific products, you can write us Support@digiartsy.com. we are here to help you.
Once your refund request is approved, we will initiate the refund process.
Refunds will be issued to the original method of payment within [3] business days.
Customers may cancel their order for a full refund if the product has not been accessed or downloaded.
Once a product has been accessed or downloaded, it is considered delivered, and the refund policy applies.
No. You can contact the customer support to check possibilities of other size option apart from mentioned in the description before making a purchase.
